JHill Design - Wedding FAQ

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*Please note that discount codes are not applicable to our Wedding Collection items.

WHAT'S THE JHILL WEDDINGS PROCESS?

Browse and sample:

JHill Weddings offers close to 100 products, so take your time. And if you'd like a preview of the final product, order a color swatch.

Place your order and customize:

You've decided on your Save the Date, Invitation or RSVP card - oh, perfect! Now download the pdf which corresponds with the item (this pdf will allow you to customize text for your stationery). It can be found on the specific product page or by clicking a link below:

Grafton Save the Date Card
Grafton Wedding Invitation
Grafton RSVP card
Grafton Menu
Topsfield Save the Date Postcard
Topsfield Save the Date Card
Topsfield Wedding Invitation
Topsfield RSVP card

Download and open this file with Adobe Acrobat. It is editable (no-need to print). Once completed, please save the pdf and email it to: bridal@jhilldesign.com.

Email Proof Process:

You’re as excited as a porcupine meeting a pineapple, right? Well, once we have received your order submission and your completed pdf, need only wait 2-3 business days for your first proof to arrive via email. Revisions are completed in 2-3 days. Generally one revision is needed, but 3 rounds are allotted. So, this process could take up to 9 business days depending on customer response time. Please review the spelling in your proofs carefully.

REMINDER: There is a $150 cancellation fee before the approval of a final proof. Once the final proof has been approved, sorry - no cancellations. Approval of final proof entrusts you, the customer, with responsibility for content. JHill Weddings will not cover the costs of reprinting or shipping due to any input errors. Refunds will not be issued either. If errors are discovered after final proof approval, we are required to charge for a reprint.

REMINDER #2: Also please remember, computer monitors reproduce colors differently than printing presses, so color can not be guaranteed to match your emailed proofs. If you anxious about color, please order a color swatch as these are a true representation of your final product colors and paper.

Hard Copy Printed Proof:

After an email-version proof has been approved, JHill Design gives you the option of ordering a hard-copy printed proof for an additional $25. This would arrive at your door via snail mail in 6 business days. This is an exact example of your final product (paper, color and size). Reminder: no cancellations. If for any reason you are disappointed, we will work with you to make alterations. Please email bridal@jhilldesign.com if you are interested in receiving a hard-copy printed proof.

Printing Production:

Our designs are printed right down the street from our Boston studio. The grand production of your wedding paper goods will be completed within 7 business days.

Shipping:

A UPS tracking number will be emailed to you upon shipment. Shipping time is determined by the method chosen at checkout. Standard shipping is 7-12 business day.

Enjoy and Congratulations:

Address and stamp away - soon you’ll dance and laugh the night away!

Timing greatly depends on the swiftness of response between JHill Design and you - the happy couple. We want to keep you happy, so we’ll be as speedy and attentive as possible. If you have specific deadlines, just let us know. We’ll do our absolute best to meet them.

SPECIAL FEATURE: JHill Design is happy to send unprinted envelopes to you ahead of your stationery, so you can begin to address them. This cost is $40 + shipping. Send us an email: bridal@jhilldesign.com.

HOW LONG TILL I CAN ADDRESS AND STAMP 'EM?

On average, 2-4 weeks. Here - we broke it down:

2-3 Business days – Following your order submission and delivery of your completed pdf, we will email your first proof and wait for response with approval or corrections.

2-9 Business days – Generally, one revision is needed (2-3 days), but 3 rounds are allotted. So, this process could take up to 9 business days depending on customer response time.

7 Business days – Printing production

7-12 Business days - Standard shipping. This varies on the method you selected at checkout.

CAN I SEE A SAMPLE?

Currently, we offer color swatches. A color swatch is a 5x7 card, which includes 12 blocks each filled with a JHill Weddings pattern (Champagne, Andalucia and Pondicherry), shown in every color (Blueberry, Canary, Moss and Orchid). Colors and paper are accurate to final products. On the reverse side is a colorful, splashy photo of the collection you chose (Topsfield or Grafton).

These swatches are to be used for color and paper representation. If you need to see a true-to-size printed sample of your customized product email us (bridal@jhilldesign.com) about hard-copy proofs.

WHAT KIND OF PAPER DO YOU USE?

JHill Weddings paper is an uncoated, bright white, cover weight paper. A subtle shine to patterns, with a smooth non-reflective background. Order a color swatch ($2) to feel the silky texture!

HOW ARE THE PRODUCTS PRINTED?

We took great care in choosing production methods - our wedding invitation line is printed right down the street from our Boston studio!

DO YOU OFFER OTHER ENCLOSURES?

Pocket folders, place cards and maps, oh my! Our current line include Invitations, Save the Dates, RSVP cards and menus. Want something original and created special, just for your big day? Send an email with your request to bridal@jhilldesign.com.

Custom work is charged at our hourly design rate. Cost of paper and printing is additional. Generally the custom process takes an additional 2 weeks, but varies depending on the number of revisions. We will deliver a specific estimate and timeline 2-3 days after you have submitted an inquiry email (bridal@jhilldesign.com). Upon approval of timeline and quote, we ask for a 50% deposit, a signed contract and text for your stationery.

REMINDER: Please note after your celebration, JHill retains the right to use any design created as a template for future products.

WHAT ARE MY ENVELOPE OPTIONS?

Envelopes complement our color palettes Orchid, Canary, Blueberry and Moss. An envelope choice should be selected in your "customize this item" pdf. The following are accurate examples of our envelope colors:

WHAT SIZES DO YOU OFFER? CAN I CHOOSE DIFFERENT DIMENSIONS?

Sizes are as follows:

GRAFTON

Save the Date Card – 5 x 7 inches

Invitation – 5.5 x 8.5 inches

RSVP Card – 3.5 x 5 inches

Menu – 4 x 9 inches

TOPSFIELD

Save the Date Postcard – 5 x 7 inches

Save the Date Card – 4 x 6 inches

Invitation – 5.5 x 8.5 inches

RSVP Card – 3.5 x 5 inches

If you desire a design in a different size send us an email: bridal@jhilldesign.com and we’d love to try and accommodate. Size changes alter printing costs and additional design fees may incur. Our response to your inquiry will include a specific quote.

HOW DO I CUSTOMIZE MY ORDER?

You've decided on your Save the Date, Invitation or RSVP card - oh, perfect! Now download the pdf which corresponds with that item (the pdf will prompt you to customize the text). This form can be found on the specific product page or by clicking a link below:

Grafton Save the Date Card
Grafton Wedding Invitation
Grafton RSVP card
Grafton Menu
Topsfield Save the Date Postcard
Topsfield Save the Date Card
Topsfield Wedding Invitation
Topsfield RSVP card

Download and open this file with Adobe Acrobat. It is editable (no-need to print). Once completed, please save the pdf and email it to: bridal@jhilldesign.com.

CAN I CHOOSE DIFFERENT COLORS?

Love the design, but don’t see colors that match your wedding palette perfectly? Don’t fret! Include images and/or color descriptions along with specific PMS colors in the email with your customized pdf attached (bridal@jhilldesign.com). Please note that since color varies from screen to screen colors sent to us from a website or digital image will not be accurate to printing. Additionally, you must chose the same number of colors that are used in the pattern. Due to the intricacy of our patterns, there is a $25 charge per product color change. Please make sure your phone number is included in your email, so we can call for payment information.

CAN I CHOOSE A DIFFERENT JHILL PATTERN?

Had your heart set on Malibu, Fairbanks or another JHill pattern not offered in Places We Are Going? We’re flattered you have a favorite and are happy to incorporate the design into the stationery for your wedding day! Divulge your deepest pattern desires in the email which has your customized pdf attached and send it to bridal@jhilldesign.com. Pattern changes are a delicate process and so, there is a $75 charge per product change. Please make sure your phone number is included in your email, so we can call for payment information.

WILL YOU CREATE A CUSTOM DESIGN, JUST FOR US?

If you are hoping for more than a color or pattern alteration hope no longer - we can help! Whether you have an engagement photo you’d like to include, or a completely novel idea for wedding stationery, JHill Design can translate your vision to paper.

Custom work is charged at our hourly design rate. Cost of paper and printing is additional. Generally the custom process takes 2 weeks, but varies depending on the number of revisions. We will deliver a specific estimate and timeline 2-3 days after you have submitted an inquiry email (bridal@jhilldesign.com). Upon approval of timeline and quote, we ask for a 50% deposit, a signed contract and text for your stationery.

REMINDER: Please note after your celebration, JHill retains the right to use any design created as a template for future products.

WHAT SHOULD I LOOK FOR IN MY PROOFS?

When you receive your proofs, please be mindful of:

Spelling, spelling, spelling.

Ink and envelope colors

Pattern choice

Text alignment and spacing

Make certain relevant and up-to-date information is included (dates, names, professional titles, physical addresses, email, web addresses, and telephone numbers).

REMINDER: Approval of final proof entrusts customer with responsibility for content. JHill Weddings will not cover the costs of reprinting or shipping due to any input errors. Refunds will not be issued either. If errors are discovered after final proof approval, we are required to charge for a reprint.

HOW MANY ROUNDS OF CORRECTIONS CAN I MAKE?

You’re as excited as a porcupine meeting a pineapple, right? Well, once we have received your order submission and your customized pdf, need only wait 2-3 business days for your first proof to arrive via email. Upon your response (with approval or corrections) revisions are completed in 2-3 days. Generally one revision is needed, but 3 rounds are allotted. So, this process could take up to 9 business days depending on customer response time. Please review the spelling in your proofs carefully.

CAN YOU SEND ME A PRINTED PROOF OF MY ORDER?

WHAT ARE YOUR SHIPPING METHODS

A UPS tracking number will be emailed to you upon shipment. Shipping time is determined by the method chosen at checkout. Standard shipping is 7-12 business day.

OOPS! WHAT'S YOUR CANCELLATION POLICY?

During the email proof process, before a final draft has been approved, there is a $150 cancellation fee. Once the final proof has been approved, sorry! No cancellations.

I RECEIVED MY INVITES AND WOULD LIKE TO RETURN THEM.

Creating the wedding stationery of your dreams is a collaborative effort. Therefore, we work closely with you throughout the whole process, ensuring your satisfaction (better yet, elation!) with the final product. Because our stationery line is custom-printed, we cannot accept returns due to input errors etc. However, if there was a mistake made on the part of JHill Design, we will correct the blunder as quickly as possible.

REMINDER: Approval of final email proof entrusts customer with responsibility for content. JHill Weddings will not cover the costs of reprinting or shipping due to any input errors. Refunds will not be issued either. If errors are discovered after final proof approval, we are required to charge for a reprint.

THE PROCESS

THE PRODUCTS

CUSTOM

PROOFS

SHIPPING

RETURNS & CANCELLATIONS