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FAQ

GIFT WRAPPING: We love making things look extra pretty and would be delighted to tie your goods with a pretty red ribbon. For $4 an we will wrap your order and include a Cheers note card with your special message hand written inside (type your desired text for the Cheers card in the “order notes” box found in your shopping cart). This gift wrap option is available at checkout.

GIFT CERTIFICATES: What a nice thought - purchase gift certificates ($25, $50, $75 & $100) here! Perfect for letting your friend or family member pick our their own pattern and text for a personalized print.


CUSTOM SIZES: We are happy to accomidate larger sizes. We can print 3' wide and 8' long. Please email us at (info@jhilldesign.com) with your desired size and we will get you a printing quote. 


RETURNS: 
JHill Design unfortunately cannot accept returns on our products, as they are printed-to-order. If you wish to cancel an order you may do so within 24 hours of placing the order. All merchandise defects will be replaced at our expense. Authorization must be attained prior to replacement. Anything that is damaged in shipping will of be replaced. Please contact us so that we may start a UPS claim.


EXCHANGES: 
Please email us at info@jhilldesign.com to discuss your exchange. There are no exchanges on Personalized Prints, Custom Orders or Canvas prints.


PAYMENT
All payments are processed through our secure checkout. We do not have access to your credit card number.


SHIPPING
Because we print most of our products to order, items typically leave our building in 2 business days. If you opt to pay for quicker shipping, the ship time would be from the date the order leaves our building. If you need something right away please shoot us an email at info@jhilldesign.com and we will do our best to accommodate you.


INTERNATIONAL SHIPPING

All international orders take 4-5 business days to process and are shipped via United States Post Office’s International Mail. USPS Priority Mail International and First-Class Mail® International Package are economical options, but please note delivery to major destinations can take up to 10 business days. Also, tracking and insurance are not available with these methods and therefore JHill Design is not responsible for any late/lost packages. If you would like tracking and insurance please choose USPS Global Express Guaranteed, Express Mail® International.


WHOLESALE + PRESS INQUIRES: 
Reach out to info@jhilldesign.com


LICENSING INQUIRES:  
Reach out to info@jhilldesign.com

 
FRAMING OPTIONS: We offer custom framing for all prints. Here are some other ideas if you want to try it yourself!


FRAMING ANIMAL PRINTS:
This print fits perfectly in Ikea's Square Ribba Frame. A customer gave us this great suggestion: Stop by your local frame shop and have a custom mat cut, pop the mat and print into a record album frame such as these

FRAMING MAP PRINTS: 
Small Print: This 5" x 7" print fits into any standard frame. We suggest matting it to 8" x 10" before framing for a finished look.
Medium Print: This 8" x 10" print fits into any standard frame. We suggest matting it to 11" x 14" before framing for a finished look.
Large Print: This 13" x 19" print is not a standard size but there are still some great framing options. 
1. Visit your local frame shop and have a custom mat cut, then pop the piece into a standard 16" x 20" frame, which you can purchase anywhere from Target to your local art store. 
2. Center your print on a piece of coordinating paper to "float" it. Then pop in to the above mentioned frame. 
3. Always a good option.. take our piece to your local frame shop and have them work their magic.

FRAMING CITY PRINTS:
Small Print: This 8" x 10" mat/print combo fits into any standard frame. 
Medium Print: This 11" x 14" mat/print combo fits into any standard frame. 
Large Print: This 13" x 19" print is not a standard size but there are still some great framing options. 
1. Visit your local frame shop and have a custom mat cut, then pop the piece into a standard 16" x 20" frame, which you can purchase anywhere from Target to your local art store. 
2. Center your print on a piece of coordinating paper to "float" it. Then pop in to the above mentioned frame. 
3. Always a good option.. take our piece to your local frame shop and have them work their magic.

LANDMARK PRINTS:
Small Print: This 11" x 14" print fits into any standard frame.
Large Print: This 16" x 20" print fits into any standard frame.


FRAMING RESOURCES: 
Framer's Workshop: Jennifer often gets her personal artwork framed at this local frame shop. If you are in Boston give them a call, they also offer a frame it yourself option. www.framersworkshopbrookline.com
Dick Blick: www.dickblick.com
Ikea: www.ikea.com